Legal
Terms & Conditions
Last updated: May 2025
These Terms and Conditions constitute a legally binding agreement between you and Radiance Haven Vault when you access this website or engage with any of our services. By using this site, you confirm that you have read, understood, and agree to be bound by these terms.
1. Legal obligations and conduct
- — You agree to use this website and our services in accordance with all applicable laws and regulations.
- — You must be at least 18 years of age to enter into this agreement independently. Minors may participate in our experiences only with the supervision and consent of a parent or guardian.
- — You agree not to engage in conduct that is harmful, abusive, discriminatory, or disruptive during our experiences or in communications with our team.
- — You agree not to use this website or our services for any commercial purpose without prior written consent from Radiance Haven Vault.
2. User responsibilities
- — Accuracy of information: you are responsible for providing accurate details when contacting us or arranging a booking. Inaccurate information may affect service delivery.
- — Privacy of others: during our experiences, you must respect the privacy of other participants and members of the public. Recording or photographing individuals without their consent is not permitted.
- — Compliance with local rules: participants must comply with the rules and policies of any venues or shops visited as part of our experiences.
- — Indemnification: you agree to indemnify and hold Radiance Haven Vault harmless from any claims, damages, or costs arising from your failure to comply with these terms or from your own conduct during an experience.
3. Cancellation and refund policy
- — Cancellation terms are communicated at the time of booking confirmation and form part of the agreement between you and Radiance Haven Vault.
- — We reserve the right to cancel an experience due to circumstances outside our control (including severe weather, public safety events, or guide unavailability). In such cases, a full rescheduling or refund will be offered.
- — Cancellations requested by participants less than 24 hours before a scheduled experience may be subject to a cancellation fee as outlined in the booking confirmation.
4. Disclaimers and limitation of liability
- — This website and its content are provided on an "as is" basis without warranties of any kind, express or implied.
- — Radiance Haven Vault does not warrant that the website will be error-free, uninterrupted, or free from viruses or other harmful components.
- — To the fullest extent permitted by law, Radiance Haven Vault's liability to you for any loss or damage arising from use of this website or our services is limited to the amount paid for the relevant experience.
- — Radiance Haven Vault is not liable for any indirect, incidental, or consequential damages, including loss of data, loss of enjoyment, or economic loss.
- — Force majeure: Radiance Haven Vault is not liable for any failure to perform its obligations caused by events beyond its reasonable control, including natural disasters, government actions, strikes, or pandemic-related restrictions.
5. Third-party content and links
- — This website may contain links to third-party websites for reference purposes. Radiance Haven Vault has no control over and accepts no responsibility for the content or practices of those sites.
- — References to anime, manga, games, or other cultural properties are informational and do not imply any affiliation with or endorsement by the rights holders.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may avoid filling out contact forms or any data-submitting features. You may also disable cookies through your browser settings. To request deletion of any previously shared personal data, please use our Contact page. We will process your request promptly.
6. Governing law and dispute resolution
- — These Terms and Conditions are governed by the laws of Japan.
- — In the event of a dispute, we encourage you to contact us first to seek an informal resolution.
- — If informal resolution is not possible, disputes shall be referred to the courts of Tokyo, Japan, which shall have exclusive jurisdiction.
- — Severability: if any clause of these terms is found invalid or unenforceable by a court, the remaining provisions will continue in full effect.
- — Amendments: Radiance Haven Vault reserves the right to update these terms at any time. The version published on this page will always be the current version.