Legal
Privacy Policy
Last updated: May 2025
Radiance Haven Vault takes the protection of your personal data seriously. This policy explains what data we collect, why we collect it, how it is used, and what rights you have as a visitor or customer.
1. Data we collect
We collect personal data only when you actively provide it or when it is gathered automatically through standard website technologies. The categories include:
- — Contact form data: name, email address, and the content of messages you send through our contact form.
- — Usage data: pages visited, time spent on site, browser type, and approximate geographic region — collected via analytics tools if you have consented.
- — Cookie preference data: your consent choices are stored locally in your browser via localStorage.
- — Advertising data: aggregated interaction data may be shared with advertising networks if you have consented to advertising cookies.
2. How we use your data
- — To respond to enquiries submitted through our contact form.
- — To understand how visitors use the site and identify areas for improvement (analytics, with consent).
- — To display relevant advertising through third-party networks (advertising cookies, with consent).
- — We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling.
3. Legal basis for processing
- — Consent: analytics and advertising cookies are processed only when you have actively granted consent through our cookie preference tool.
- — Legitimate interests: responding to contact form submissions and maintaining site security.
- — Legal obligation: retaining records where required by applicable law in Japan.
4. Data sharing and third parties
We may share limited data with the following categories of third party, only where you have consented or where legally required:
- — Analytics providers (e.g. Google Analytics) — aggregate, anonymised usage data.
- — Advertising platforms (e.g. Google Ads) — aggregated advertising signals.
- — No contact form data is shared with advertising or analytics providers.
5. Data retention
- — Contact form messages are retained for up to 24 months unless a deletion request is made earlier.
- — Cookie consent records (stored in your browser) are retained until you clear them or update your preferences.
- — Analytics data is retained according to the provider's default retention settings.
6. Data protection measures
- — All data transmitted between your browser and this website is protected via HTTPS encryption.
- — Access to contact form data is restricted to authorised team members only.
- — In the event of a data breach that poses a risk to your rights, we will notify relevant authorities and affected individuals within 72 hours where required by law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us via our Contact page. We will process your request promptly.
7. Your rights
- — Right of access: request a copy of the personal data we hold about you.
- — Right to rectification: ask us to correct inaccurate or incomplete data.
- — Right to erasure: request deletion of your personal data where there is no compelling reason to continue processing it.
- — Right to data portability: receive your data in a structured, commonly used format.
- — Right to object: object to processing based on legitimate interests.
- — To exercise any of these rights, use the Contact page.